item may be returned during a 12-day period. If you wish to return an item, you
need to contact our support department for full
details. Please note that there will be a transaction fee deducted from all
return merchandise. Shipping fees are also non refundable. All return items must
be in the same condition as shipped.
fees regarding your return must be paid by yourself.
you pay through PayPal, a
will be deduced, and we will refund you through PayPal once the stone
you pay by bank transfer, the
will depend on the bank fees, and we will refund you by bank transfer once the stone
you pay by cheque, the transaction fee
deduced is $ 10, and we will refund you by bank transfer once the stone received.
JUST PASTE THE GREEN AND THE WHITE LABEL WE SENT YOU ON
YOUR ENVELOPE OF RETURN.
do not forget to put our delivery form inside the envelope !
Write the RMA we will give you on your envelope.
Some special, discounted
of promotional offers, have a no return policy.