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Please read this whole page carefully before ordering.   
Return Policy
All prices mentioned on our website are in US dollars. Testimonials
Gemology
All specimens are subject to prior sale. Upon receipt of your order, Size & Weight
the items available will be held for a maximum of two weeks. Hardness
If payment is not received by then we cannot hold them any longer. Clarity
Prepayment is required. There is no minimum order. However, since Cutting Styles 
we honor actual shipping prices, you will always save money by Crystal systems
combining multiple items. Inches calculator
    Gem-O-Scope
HOW TO ORDER ?
Go to ORDER, fill out the form and press the submit button. 
 
How to pay ?
CREDIT CARD      Visa MasterCard Discover American Express eCheck    Pay me securely with any major credit card through PayPal!             
You can pay us securely with any major credit card through PayPal by clicking in the
BUY NOW button being at the bottom of the order form.  Note; you have to pay in $ 
European clients: ( For the new purchasers, the opening of a PayPal account is from now on 
optional. Note: if you want to open an account, you do not need to run up this account. Your 
account could be used in order to refund you, in the case where you want to send back the stone 
to us. )
- In our PayPal page copy in the fields the indications relating at the piece (s) which you
want to buy. (Reference, and total amount.)  
If you need help : go to our PayPal Exemplary Form
How to pay by BANK TRANSFER?  It is quite easy, you have two solutions: 
1 E-banking: ask a code to your bank to manage your account directly from your computer. Thus, the transfer
can be carried out directly from home at lower cost. 
( Note, that this solution is not available from any countries, for example the USA.)
2 Use the forms for this purpose, available in the banks and transmit the written order.
BANK TRANSFER Click here to pay by bank transfer Will ship Worldwide
Orders are shipped from Switzerland the next work day after your
payment has cleared. 
Full payment must accompany order. USD or CHF funds only.
We accept cashiers cheques, money orders, personal and business cheques.
No COD's.
CHEQUES: Make cheques Payable to J. DARBELLAY & A. DARBELLAY
Note: we accept cheques for amounts over USD 300 only.    FAQ

Order at no risk, because we are so confident in our merchandise that we offer a 12 days return policy!!!!!

 Merchandise value up to   USD    110.00     add             7.00 $ ( Value fully insured )
Merchandise value up to

Registered Mail 3 -7 business days worldwide.

  USD  1000.00      add            7.00 $

  EUR   1000.00      add           7.00 €

per order. "Value not insured, recipient assumes all risk."
Merchandise value up to   USD  2000.00       add         17.00 $

  EUR   2000.00      add         17.00 € 

per order. ( Value insured )
Merchandise value up to   USD  3000.00       add         28.00 $ 

  EUR   3000.00      add         28.00 €

per order.
Merchandise value up to   USD  5000.00       add         38.00 $

  EUR   5000.00      add         38.00 €

per order.
Merchandise value up to   USD  7000.00       add         48.00 $

  EUR   7000.00      add         48.00 €

per order.    ORDER
Merchandise over   USD  7000.00 

  CHF  7000.00              CONTACT US

  EUR  7000.00 

for charges: 
FAST delivery in Switzerland     add CHF  7.- per order.
Express delivery in Switzerland     add CHF 14.80 per order.
Handling charges in Switzerland     add CHF  0 .- per order.     ORDER
For inexpensive stones      add $ 3.00   (international shipping) ( Value not insured )  FAQ
{C}{C}  A-Post Priority {C}{C}FedEx Express Logo Track USPS {C}{C}Vers la page d'introduction.
Minerals: note that shipping price depends on the weight.  Please Enquire

1 we can send insured.  (More expensive)

2 we can send uninsured as Geologic samples for scientific study. No commercial value". 
( International customers must request this at the time of shipping and assume all risk for loss or 
damage with this arrangement. )

gggems.com will ship only to a street address, not a P.O. Box address,  signature is always required upon order arrival.

Customs Information

Any customs or import duties are issued once the package reaches your country. In most cases there is not any customs clearance required, however, if additional charges for customs clearance takes place – it must be paid by you, we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, you may want to contact your local customs office for further information.

REFUSE THE POSTAL DELIVERY

If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return.

Furthermore, the shipping fees regarding your return must be paid by yourself.

ALL CLAIMS MUST BE NOTIFIED TO US WITHIN 12 DAYS AFTER DELIVERY OF THE SHIPMENT, FAILING THAT, NO ACTION FOR DAMAGES MAY BE BROUGHT. IF YOU HAVE DECIDED THAT YOU DO NOT WANT THE MERCHANDISE AFTER IT HAS BEEN SHIPPED, BUT BEFORE IT ARRIVES, DO NOT REFUSE THE POSTAL DELIVERY. FURTHERMORE, IF A PRODUCT IS REFUSED YOU WILL BE LIABLE FOR BROKERAGE CHARGES AND DUTY INCURRED UPON ITS RETURN.

The customer is not entitled to claiming recompense or indemnification for delays.

Warning: the stones which are damaged by yourself during setting, or for instance, heated to make a print in wax, can NOT be returned ! Do not forget that gemstones are natural, therefore they can contain inclusions, gas, etc.

How to return an item ?

Within 12 days of receipt of your order, you may return any of the items which are not marked "NO RETURN" for a full refund, excluding Shipping and PayPal fees.

To return or exchange an item, all you have to do is:

  • Obtain RMA ( Return Merchandise Authorization) number by contacting customer service by emailing to

  • Packages without this number will not be accepted.

  • Secure your item and all of the original packing materials, including packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not). JUST PASTE THE GREEN AND THE WHITE LABEL WE SENT YOU ON THE ENVELOPE. And do not forget to put our delivery form inside the envelope !

  • Clearly print your name and address on the outside of the package in the return area and mail the package by a traceable carrier such as Registered Mail, UPS, USPS or Federal Express. For your protection, please insure the package for the full amount of the invoice plus shipping charges. gggems.com is not responsible for items lost or damaged while shipping. Do not forget to paste on the parcel, the green and the white label marked Retour, enclosed with the parcel.

  • I only want to return one item from my last order ? No Problems! It doesn’t matter whether you wish to return just part of your order or the entire shipment, the process is exactly the same. But please, write clearly the items you want to keep, and return the item you become dissatisfied in its original, undamaged, unaltered condition for a refund or to exchange it for another gem of equal value.

However, whatever happens, we want happy customers - if you don't like an item, if it arrives broken, or if there is another problem, please let us know and we will work out a solution.
For questions go to ASK A QUESTION and fill out the form, or e-mail us!   
For orders, please  go to ORDER, and fill out the form.      
Customer Testimonials

PLEASE BE CAREFUL: YOU SHOULD NOT WRITE, GEMSTONES, GEMS, SAPPHIRES, EMERALDS, RUBY, COLOR GEMS,  CREDIT CARD NUMBER,  OR OTHER LUXURY-RELATED WORDS ANYWHERE ON THE PACKAGE, AS THIS INVITES POSSIBLE THEFT OF THE PACKAGE.

Please, give us your suggestions to improve gggems

                             

                           

     J. & A. DARBELLAY
    P.O. box 5838
    ( CH ) 1002 LAUSANNE
    SWITZERLAND
    Fax: ++ 41 21 323 36 59
Get our full address
         
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